Card Exchange Policy 🚨
We are actively trying to reduce the amount of 'Inactive' athletes in the game to maintain great rewards and pack drops! It can still happen that some are distributed.
If the athlete's card you receive through Packs or Rewards (not bought on the marketplace) meets any of the criteria mentioned below, you are qualified to exchange it for another one.
- Did not play 7+ of the last 10 matches of their team
- Transferred to another Club not covered in Ultimate Champions
- Official announcement by the Club required (rumors don't count)
- Injured for more than 1 month
- Official announcement by the Club required
- Unknown durations = No compensation - exceptions can be made for long injuries
- Retired recently
- Official announcement by the Club required
- Contract terminated by their current club
- Official announcement by the Club required
To initiate the process, please submit a support ticket using our in-game form at https://beta.ultimate-champions.com/contact.
- Did not play 3+ of the last 5 matches of their team
- Transferred to another Club not covered in Ultimate Champions
- Official announcement by the Club required (rumors don't count)
- Injured for more than 1 month
- Official announcement by the Club required
- Unknown durations = No compensation - exceptions can be made for long injuries
- Retired recently
- Official announcement by the Club required
- Contract terminated by their current club
- Official announcement by the Club required
Last modified 3d ago